Yes, our front desk is available 24 hours a day.

Room reservations are only available to guests 18 years of age or older. Guests under 18 may only stay with us if accompanied by an adult.

Yes, before your arrival, you'll receive a link to our online check-in. This allows you to conveniently enter your information in advance and speed up the check-in process when you arrive.

Check-in at the Park-Hotel Hagenbeck is available starting at 3:00 p.m.

Check-in before 3:00 p.m. is subject to our current occupancy and the availability of your room.
If you’d like to check in before 12:00 PM, we’ll charge a fee of €30.00.
You’re welcome to leave your luggage at the front desk free of charge and explore Hamburg before check-in.

Yes, we'd be happy to store your luggage at the front desk free of charge.

Check-out is available until 12:00 p.m. Late check-out may be possible, subject to availability. Please contact the front desk for more information.

Late check-out is available subject to availability. Please contact our front desk for more information. We'll be happy to check the options for you.

We are happy to accommodate your room requests. However, we can only consider them based on availability and, unfortunately, cannot guarantee them.

No, none of our rooms offer a direct view of the zoo. Unfortunately, this means you cannot see lions or elephants from your room.

Yes, groups are very welcome here. Our reservations team will be happy to provide you with a customized quote.

You can pay your hotel bill upon arrival or departure at the Park-Hotel Hagenbeck.

You can pay your bill in cash or with a debit or credit card. We accept Mastercard, Visa, JCB, and Diners Club cards. We do not accept American Express.

Yes, we are happy to accept advance bank transfers. When making the transfer, please include your name and reservation number in the payment description. Our reservation team will be happy to provide you with our bank account information.

Yes, all of our rooms are equipped with individually controlled air conditioning.

Yes, each room has a thermostat that allows you to adjust the temperature individually by -/+ 3 degrees.

The Classic Rooms are equipped with a kettle, as well as tea and coffee.
A Nespresso coffee machine is available in all other rooms. Of course, a kettle is available upon request.

In our accessible Deluxe Double Rooms, Family Rooms, Premium Rooms, and Suites, you'll find a Nespresso coffee machine with a selection of specialty coffees.

A complimentary bottle of water will be waiting for you in your room upon your arrival. In addition, you can safely drink Hamburg’s tap water at any time.

Yes, every room at the Park-Hotel Hagenbeck has a safe in the closet.

Yes, just connect to the @Parkhotel_WIFI network and accept the terms of use.

Yes, all of our rooms at the Park-Hotel Hagenbeck have carpeted floors.

Our rooms are equipped with either a shower or a bathtub. If you prefer a room with a bathtub, please let us know when you make your reservation. We will be happy to accommodate your request, subject to availability.

No. Our hotel is a smoke-free facility. Smoking areas are located in front of the hotel and on the restaurant terrace.

Our comforters are made of microfiber, and our pillows are made of a blend of 50% cotton and 50% polyester. These materials are generally considered suitable for people with allergies. However, we do not offer specially certified allergy-friendly rooms.

Yes, we'd be happy to provide you with a bed guard free of charge. Please let us know if you'd like one when you make your reservation.

Yes, we'd be happy to provide you with a crib free of charge, subject to availability. Please let us know your child's age and whether you'd like a crib when you make your reservation.

Yes, all family rooms and suites have a sleeper sofa that can accommodate up to two children.

Yes, vegans will definitely find something they like here! Our breakfast buffet also offers vegan options. In addition, we offer a variety of milk alternatives, such as oat, soy, and almond milk.

We serve breakfast at the Augila Restaurant.
Monday through Friday: 6:30 a.m.–10:30 a.m.
Saturday & Sunday: 6:30 a.m.–12:00 p.m.

Monday through Saturday: 12:00 p.m.–10:00 p
.m. Sunday: Closed.

Ja. Bitte informieren Sie uns bereits bei Ihrer Reservierung über eine Gluten- oder Laktoseintoleranz, damit wir passende Produkte für Ihren Aufenthalt vorbereiten können.

When sourcing our ingredients, we place great emphasis on quality and local sourcing. That’s why we prefer select products from the region—such as our unfiltered apple juice from the Altes Land or our eggs from the Schönecke poultry farm.

We also cater to those with health-conscious dietary needs: We offer a wide selection of vegetarian dishes.
Upon request and after prior consultation with our head chef, we’re of course happy to prepare vegan dishes for you as well.

Monday through Saturday: 5:00 p.m.–12:30 a.m.
Sunday: Closed.

Unfortunately, we do not accept table reservations at our bar.

Our wellness and fitness area is located on the 5th floor of the Park-Hotel Hagenbeck in Hamburg.

Monday through Friday: 5:00 p.m.–10:00 p.m.
Weekend: 8:00 a.m.–10:00 p.m.

Yes, please check in at the front desk at least 30 minutes before your scheduled time.

You’re welcome to book massages in advance of your arrival through our partner, OsteoFIT, and thus tailor your stay in Hamburg to your individual needs.

Yes, we have a variety of event spaces available for parties, conferences, and other events. We would be happy to consult with you personally and provide you with a customized quote.

We'd be happy to! Let us know your wishes and ideas—we'll prepare a personalized, no-obligation quote and work with you to plan your special day.

Of course! To ensure that all guests can enjoy a pleasant evening and that Hamburg’s noise regulations are observed, we simply ask that you keep the volume down after 10:00 p.m.

Yes, hotel guests can pick up tickets for Hagenbeck Zoo and the Tropical Aquarium at our front desk with a 20% discount.

Yes, clothes can be washed, dry-cleaned, or ironed. Please drop off your laundry at the front desk by 9:00 a.m. so you can get it back that same evening.

Yes, there is a shoe-shining machine in the basement near the exit to the underground parking garage.

We’d be happy to help you make your stay at the Park-Hotel Hagenbeck in Hamburg a special one. Simply contact our reservations team before your arrival.

Yes, please feel free to contact our front desk about this. However, for cybersecurity reasons, we cannot read data from USB drives.

Yes, just drop off your mail at the front desk—we have stamps for you, too.

Yes, adapters are available at the Park-Hotel Hagenbeck reception desk, subject to availability and for a deposit.

The nearest currency exchange office is located at Hamburg Central Station or at Hamburg Airport.

You can get information about doctors, emergency pharmacies, and the nearest hospital at the front desk. In case of an emergency, please dial 112 and then notify our front desk.

Simply hang the "Do Not Disturb" sign on the outside of your room door.

The voltage is 230 volts.

Please remain calm and evacuate the building using the marked emergency exits. The assembly point is located in front of the hotel.

Yes, dogs are very welcome here. We charge €25.00 per night for your four-legged companion. To accommodate guests with allergies, we have selected rooms available for this purpose. Upon request, we’d be happy to provide your dog with a little doggy treat package that includes a blanket, a bowl, and treats—while supplies last.

Unfortunately, we cannot accommodate cats. We appreciate your understanding.

The hotel is located right next to the main entrance to Hagenbeck Zoo and the Tropical Aquarium. Both attractions are just a one-minute walk away.

Stellingen offers numerous weather-independent attractions, such as the Schwarzlichtviertel (3D mini-golf), the JUMP House (trampoline park), and the rabatzz! indoor playground. All three destinations are about a 5-minute drive away.

You can learn more about this in our blog post.

The “Hagenbecks Tierpark” subway station (Line U2) is only about a five-minute walk away. From there, you can reach Jungfernstieg in about 15 minutes without having to transfer.

The hotel is strategically located near the A7 highway. The “Hamburg-Stellingen” exit is only about a 3-minute drive away.

Our wedding hall can accommodate up to 120 guests—depending on the seating arrangement and event concept.

Yes, you can hold your non-religious wedding ceremony either on our terrace or in a separate room.

Yes, we have comfortable rooms and suites right here in the hotel—ideal for the bride and groom and their guests.

Yes, there are plenty of parking spaces available for you and your guests right next to the hotel, as well as an on-site underground parking garage.

Yes, we offer custom wedding packages that can be flexibly tailored to your preferences and budget.

From festive menus to creative buffets—our kitchen team will make your culinary wishes come true.

We recommend booking as early as possible, since popular dates fill up quickly—especially during peak season.

Yes, the Park-Hotel Hagenbeck is designed to be accessible. All event areas and guest rooms are accessible to guests with limited mobility.

Yes, live music is allowed. However, please observe the noise restrictions after 10:00 p.m.

The wedding reception can continue until 2:00 a.m. at the Park-Hotel Hagenbeck.

Yes, upon request, we can set up a children's play area in the event room or in the restaurant.

Yes, we offer a vegetarian buffet. Vegan options are also available—please let us know.

Yes, we customize our buffets to meet individual needs and clearly label the corresponding dishes.

Yes, of course. You are welcome to decorate the wedding hall at the Park-Hotel Hagenbeck however you like. Please note that the decorations must be taken down the following day.

The Park-Hotel Hagenbeck is located just about 4.5 kilometers from the Volksparkstadion and the Barclays Arena Hamburg. The drive by car or team bus takes about five minutes via Kieler Straße (B4).

Yes, there is a parking area for team buses right next to the Park-Hotel Hagenbeck. There is also ample parking available for guests and accompanying persons arriving by car.

Absolutely. The hotel specializes in meeting the needs of teams and sports groups—with spacious rooms, balanced meals for athletes, meeting rooms, a fitness and wellness area, and a quiet location for optimal recovery.

Yes, upon request, the kitchen staff will prepare customized meals and meal times for athletes—such as high-carbohydrate dishes, light evening meals, or breakfast outside of regular hours.

Yes, several meeting rooms can be used flexibly for team meetings, video analysis, or tactical discussions. The events team will be happy to assist with room planning and technical setup.

Sports teams and event crews can easily get in touch using the inquiry form. The sales team at Park-Hotel Hagenbeck will then prepare a customized quote for the desired time period.

Yes, thanks to its location just five minutes from the Barclays Arena, the Park-Hotel Hagenbeck is a popular choice for concert and showgoers who appreciate comfort and tranquility after the event.

From Hamburg Central Station, take the U2 toward Niendorf Nord to the “Hagenbecks Tierpark” stop. The ride takes about 20 minutes. The hotel is only about a 3-minute walk (250 meters) from the stops. From Altona Station, take the S3 to Stellingen and then take bus 22 to “Hagenbecks Tierpark.”

The Park-Hotel Hagenbeck is located in the Stellingen district of Hamburg, right next to the A7 highway.

Address for your GPS: Park-Hotel Hagenbeck, Hagenbeckstraße 150, 22527 Hamburg.

There are 72 paid parking spaces available in our hotel’s underground garage. Reservations are not possible.

The parking fee is €3.50 per hour. For stays of 8 hours or more, the daily rate of €26.00 applies.

The clearance height is 2.00 m. If your vehicle is taller than this, we recommend using the surrounding side streets or, depending on availability, our staff parking lot.

Yes, the Park-Hotel Hagenbeck offers two on-site electric vehicle charging stations (Type 2, 3.7–22 kW) in the underground parking garage. 

• Cost: Charging itself is free for hotel guests. Only the regular underground parking fees apply.
• Access: You can obtain the charging chip required to activate the station at the front desk.
• Reservations & Use: It is not possible to reserve charging spaces in advance. We ask our guests to vacate the space for other electric vehicles once the charging process is complete.

Yes, the Park-Hotel Hagenbeck offers secure parking for bicycles and e-bikes, as well as a special battery charging system.

• Parking spaces: Fixed bike racks are available in the hotel’s underground parking garage.
• E-bike batteries: For safety reasons, e-bike batteries may not be stored or charged in hotel rooms.
• Secure Storage & Charging: We’re happy to store and charge your e-bike battery free of charge in a special fire-resistant bag at the front desk.

Yes, the front desk staff at the Park-Hotel Hagenbeck will be happy to arrange a taxi for you at any time—either right away or at a time of your choosing.

The Hagenbecks Tierpark subway station is about a two-minute walk away. The U2 will take you to Jungfernstieg in about 15 minutes.