Frequently Asked Questions On the topic of "Team Offsite & Conference"

• What is the minimum group size for booking packages?

  Day packages and conference packages are available for groups of 20 or more. The specialized corporate retreat is designed for groups of 30 to 150 people.

  For retreat requests involving 130 to 158 people (including overnight stays), you can book the Park-Hotel Hagenbeck exclusively—subject to availability. This way, you’ll have the entire hotel to yourself and your company, undisturbed.

• What services are included in the conference packages?

  The conference packages include the following as standard:

  • Venue and equipment: Hire of the main room, including basic technical equipment.
  • Catering: Two coffee breaks and lunch (buffet or set menu, depending on the number of participants).
  • Offsite with Overnight Stay: Additionally, overnight stay in a double room, including breakfast and dinner.
• What conference and presentation equipment is available?

  The event rooms are equipped with modern facilities and offer:

  • Presentation technology: High-performance projectors with screens or large LED flat-screen displays.
  • Connectivity: High-speed Wi-Fi throughout the conference area.
  • Facilitation tools: Flipcharts, noticeboards and a facilitation kit containing pens, cards and accessories.
• How do we get to the hotel by public transport, car or from the airport?

  The hotel is situated right next to Hagenbeck Zoo in the Stellingen district of Hamburg (Hagenbeckstraße 150, 22527 Hamburg).

  • Public transport / Train: From Hamburg Central Station, take the U2 underground line (towards Niendorf Nord) directly to the Hagenbecks Tierpark stop. From there, it is about a 3-minute walk. Journey time from the main station: approx. 20 minutes.
  • By plane: From Hamburg Airport (HAM), the journey by taxi takes approx. 15–20 minutes (approx. 10 km). By public transport, take the S1 to Barmbek and change to the U2 (approx. 35–40 minutes).
  • Car & parking: Take the A7 (Hamburg-Stellingen exit); from there, it’s only about a 3-minute drive to the hotel. The hotel has its own underground car park with paid parking spaces and electric charging points.
• What are the cancellation terms for group and conference bookings?

  The hotel’s tiered cancellation policy applies to group and conference bookings:

  • Up to 12 weeks before the event: Cancellation of the entire booking is generally possible free of charge.
  • Up to 4 to 8 weeks before the event: Partial allocations (often up to 10–20 per cent of the agreed services/rooms) can usually still be reduced free of charge.
  • Last-minute cancellations (less than 4 weeks): Tiered cancellation fees apply to the agreed package or room rate.
  • Payment Terms (Deposit): Please note that an advance payment of 80% of the total amount is due no later than 4 weeks before the event begins.
• Can additional social programmes and team-building activities be booked?

  Yes, absolutely. Thanks to our location right next to Hagenbeck Zoo and the Tropical Aquarium, as well as our links with event agencies, a range of additional activities can be booked:

  • Exclusive guided tours of the zoo and the Tropical Aquarium (including in the evening or outside regular opening hours).
  • Team events and challenges on the hotel or zoo grounds (e.g. rallies, scavenger hunts, barbecue events).
  • Experiences at the hotel: cookery events, barista workshops or relaxation programmes in the hotel’s own spa area.