Yes, our front desk is available 24 hours a day.

Room reservations are only available to guests 18 years of age or older. Guests under 18 may only stay with us if accompanied by an adult.

Yes, before your arrival, you'll receive a link to our online check-in. This allows you to conveniently enter your information in advance and speed up the check-in process when you arrive.

Check-in at the Park-Hotel Hagenbeck is available starting at 3:00 p.m.

Check-in before 3:00 p.m. is subject to our current occupancy and the availability of your room.
If you’d like to check in before 12:00 PM, we’ll charge a fee of €30.00.
You’re welcome to leave your luggage at the front desk free of charge and explore Hamburg before check-in.

Yes, we'd be happy to store your luggage at the front desk free of charge.

Check-out is available until 12:00 p.m. Late check-out may be possible, subject to availability. Please contact the front desk for more information.

Late check-out is available subject to availability. Please contact our front desk for more information. We'll be happy to check the options for you.

We are happy to accommodate your room requests. However, we can only consider them based on availability and, unfortunately, cannot guarantee them.

No, none of our rooms offer a direct view of the zoo. Unfortunately, this means you cannot see lions or elephants from your room.

You can pay your hotel bill upon arrival or departure at the Park-Hotel Hagenbeck.

You can pay your bill in cash or with a debit or credit card. We accept Mastercard, Visa, JCB, and Diners Club cards. We do not accept American Express.

Yes, we are happy to accept advance bank transfers. When making the transfer, please include your name and reservation number in the payment description. Our reservation team will be happy to provide you with our bank account information.

Yes, all of our rooms are equipped with individually controlled air conditioning.

Yes, each room has a thermostat that allows you to adjust the temperature individually by -/+ 3 degrees.

The Classic Rooms are equipped with a kettle, as well as tea and coffee.
A Nespresso coffee machine is available in all other rooms. Of course, a kettle is available upon request.

In our accessible Deluxe Double Rooms, Family Rooms, Premium Rooms, and Suites, you'll find a Nespresso coffee machine with a selection of specialty coffees.

A complimentary bottle of water will be waiting for you in your room upon your arrival. In addition, you can safely drink Hamburg’s tap water at any time.

Yes, every room at the Park-Hotel Hagenbeck has a safe in the closet.

Yes, just connect to the @Parkhotel_WIFI network and accept the terms of use.

Yes, all of our rooms at the Park-Hotel Hagenbeck have carpeted floors.

Our rooms are equipped with either a shower or a bathtub. If you prefer a room with a bathtub, please let us know when you make your reservation. We will be happy to accommodate your request, subject to availability.

No. Our hotel is a smoke-free facility. Smoking areas are located in front of the hotel and on the restaurant terrace.

Our comforters are made of microfiber, and our pillows are made of a blend of 50% cotton and 50% polyester. These materials are generally considered suitable for people with allergies. However, we do not offer specially certified allergy-friendly rooms.

Yes, we'd be happy to provide you with a bed guard free of charge. Please let us know if you'd like one when you make your reservation.

Yes, we'd be happy to provide you with a crib free of charge, subject to availability. Please let us know your child's age and whether you'd like a crib when you make your reservation.

Yes, all family rooms and suites have a sleeper sofa that can accommodate up to two children.